Refund Policy

Return and Refund Policy:

  1. Returns You may return a book within 7 days of receiving it, provided it is in its original condition.

  2. RefundsRefunds will be issued to the original payment method upon receipt and inspection of the returned book.Shipping costs are non-refundable.

  3. Return Process To initiate a return, please contact our customer support team at support@zeni5.com

Delivery and Shipping Policy:

  1. Shipping Methods - We offer several shipping options for your convenience, including standard and expedited shipping. Shipping options may vary depending on your location and the book's availability.

  2. Shipping Costs - Shipping costs are calculated based on the selected shipping method, the destination, and the weight of the book(s) in your order. You will see the shipping cost during the checkout process.

  3. Tracking Your Order - Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and location of your shipment.

  4. Shipping Restrictions - We currently ship within India. If you are located outside these areas, please contact our customer support team for assistance

  5. International Shipping - For international orders, please be aware that customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and are not included in the purchase price or shipping costs.

  6. Address Accuracy - It is essential to provide accurate and complete shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

  7. Shipping Delays - While we strive to deliver your order on time, please understand that unforeseen circumstances, such as customs inspections or extreme weather conditions, can lead to shipping delays. We appreciate your patience in such situations.

  8. Lost or Damaged Shipments - In the rare event that your shipment is lost or arrives damaged, please contact our customer support team within 7 business days of receiving your order. We will assist you in resolving the issue.

  9. Contact Information - If you have any questions or concerns about your order's delivery and shipping, please reach out to our customer support team at support@zeni5.com